Refund Policy
Effective Date: July 4, 2026
Refund Eligibility
Refunds may be granted only under the following circumstances:
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Duplicate payment.
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Failed transaction where payment was deducted but service was not initiated.
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Technical failure attributable to CyberCafe Point.
Non-Refundable Cases
Refunds are generally not available if:
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Government fee has already been paid.
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Application has been submitted.
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Incorrect information was provided by the customer.
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Required documents were not submitted.
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Government authority rejected the application.
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Service has been successfully delivered.
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Delay occurred due to government departments or third parties.
Processing Time
Approved refunds are generally processed within 7-15 business days to the original payment method.
Refund Request
To request a refund, contact:
Email: info@cybercafepoint.com
Mobile: +91 8252715569
Please provide the following details:
- Registered Mobile Number
- Transaction ID
- Service Name
- Reason for Refund